Refund & Cancellation Policy Jaimru Technology Private Limited 💳

Commercial Philosophy & Scope

At Jaimru Technology Private Limited ("Jaimru Technology", "we", "us", "our"), we pride ourselves on delivering top-tier software solutions, certified cloud deployments, and dependable IT engineering services.

Because our business encompasses a diverse range of digital offerings—including hosted software subscriptions (SaaS), consumption-based APIs, third-party enterprise cloud licensing, milestone-based software engineering, and professional recruitment services—refund and cancellation terms vary according to the specific nature of each service. This Policy sets forth the precise conditions governing cancellations and refund requests.

Jaimru CRM & Hosted SaaS Subscriptions

• Free Trials: We offer guided live product demonstrations and free sandbox trial periods for Jaimru CRM so prospective clients can thoroughly evaluate the platform before making a commercial commitment.
• Subscription Cancellation: You may cancel your recurring SaaS subscription (monthly or annual plan) at any time through your billing dashboard or by emailing info@jaimru.com at least five (5) business days before your next billing renewal date.
• Refund Terms: Subscription fees are billed in advance. Upon cancellation, your access remains active until the end of the current paid billing cycle, and no further renewal charges will be levied. Subscription fees for active or past billing cycles are strictly non-refundable.

Third-Party Cloud Licenses (Google Workspace, M365, AWS, Zoho)

As an authorized partner, Jaimru Technology provisions official user seats and cloud resources directly through third-party platform providers (Google, Microsoft, Amazon Web Services, and Zoho Corporation).

Clients wishing to downgrade user seat counts or terminate cloud subscriptions must notify us in writing at least fifteen (15) days prior to the annual or monthly vendor renewal cutover.

FinTech & Compliance APIs (e-Way Bill & e-Invoicing)

• Prepaid API Credit Bundles: API credits purchased for GST e-Invoicing (IRN generation) and E-Way Bill generation are valid for the full contractual validity period (typically 12 months from purchase).
• Non-Refundable Used Credits: Credits consumed during successful or validated API transactions cannot be refunded or reversed.
• Unused Credit Refunds: In the rare event of permanent, unresolvable technical termination of our API gateway, unused prepaid credits will be calculated on a pro-rata basis and refunded within ten (10) business days.

Custom Web Development, Mobile Apps & Engineering Contracts

Custom engineering projects (full-stack web portals, mobile applications, custom ERPs, and UI/UX design) are executed against mutually signed project contracts or Statements of Work (SOW) structured around milestone deliverables:

• Advance Booking / Discovery Fee: The initial project commencement deposit (typically 25% to 50%) covers dedicated engineering allocation, UI/UX wireframing, architecture planning, and environment staging. This initial advance is non-refundable once project discovery or code development has begun.
• Project Cancellation: If a client elects to terminate a project mid-development, the client must deliver formal written notice. Billing will be reconciled based on actual developer hours and approved project milestones completed up to the date of cancellation. Any unspent balance from subsequent unstarted milestones will be refunded.
• Completed & Approved Milestones: Once a development milestone has been reviewed, tested, approved, or deployed to client production servers, payments associated with that milestone are deemed final and non-refundable.

Digital Marketing, SEO & PPC Management

• Monthly Retainers: Digital marketing (SEO, SMO, PPC management) services are billed on a recurring monthly retainer. Clients may cancel monthly retainers by providing thirty (30) days written notice.
• Third-Party Ad Spend: Ad budgets disbursed directly to third-party advertising platforms (Google Ads, Meta Ads, LinkedIn Campaign Manager) are paid directly to those platforms and are entirely non-refundable by Jaimru Technology.

Manpower Recruitment & Placement Services

• Placement Success Fees: Recruitment fees for permanent hiring become payable upon the selected candidate successfully joining the client organization.
• 90-Day Free Replacement Guarantee: In lieu of cash refunds, Jaimru Technology provides a standard 90-day free candidate replacement guarantee for permanent placements. If a placed candidate resigns or is terminated for misconduct within 90 calendar days of joining, our recruitment team will source and present qualified replacement candidates at zero additional recruitment fee.

Refund Settlement Method & Turnaround Times

Where a refund is approved by our management team under the terms of this Policy:

• Approval Notification: We will notify you via official email regarding the review and status of your refund request within three (3) business days of receipt.
• Processing Gateway: Approved refunds are credited directly back to the original source payment method (bank account, credit/debit card, or UPI) via our authorized payment aggregators (Razorpay / Cashfree / PayU).
• Settlement Timeline: The refunded amount typically reflects in the client's bank account within five (5) to seven (7) business days following gateway processing, subject to standard banking clearing cycles.

Billing Inquiries & Refund Requests

To initiate a formal cancellation or refund review, please submit your invoice number, registered company name, and reason for request to our finance desk: